VYOM TECH INDIA • CAR CONNECT TAG

WARRANTY & REPLACEMENT POLICY

CAR CONNECT TAG • HARDWARE WARRANTY & REPLACEMENT TERMS

1. Overview & Scope

This Warranty and Replacement Policy outlines the terms and conditions under which VYOM TECH INDIA (“Company”, “we”, “our”, or “us”) provides hardware warranty, service support, and replacement options for the physical CAR CONNECT TAG product purchased directly from our official website (carconnecttag.com) or authorised sales channels.

2. Standard Limited Hardware Warranty

Each authentic CAR CONNECT TAG comes with a 1-Year Limited Hardware Warranty from the date of initial purchase or delivery against genuine manufacturing and material defects.

The purchase price of ₹549 (inclusive of applicable taxes) includes the physical Tag and 1 year of digital service validity. Subsequent service renewals are available at ₹149 per year.

3. What Is Covered Under Warranty

Our limited warranty covers:

  • Manufacturing Defects: Defects in material or printing occurring during the factory production process.
  • QR Code Legibility on Delivery: QR codes that are unreadable or fail to scan upon initial receipt, prior to physical damage.
  • Premature Adhesive Failure: Failure of the pre-applied industrial adhesive upon initial installation when applied according to official instructions on a clean, dry windshield.
  • Premature Digital Linking Issues: Factory verification or serial code mismatches that prevent proper initial activation with our platform.

4. What Is NOT Covered (Exclusions)

Warranty coverage does not apply to:

  • Damage caused by accidents, impacts, windshield cracks, vandalism, or intentional physical scratching/scraping.
  • Misuse, abuse, peeling and re-sticking across multiple vehicles, unauthorized modification, or tampering with the QR code.
  • Damage resulting from extreme abrasive cleaning agents, caustic solvents, high-pressure scraping tools, or improper installation.
  • Normal environmental wear and tear over extended use, sun fading beyond normal tolerances, or cosmetic degradation that does not impair QR scanning.
  • Tags that have been transferred to another vehicle without authorization or purchased from unauthorized third-party resellers.
  • Digital service expiration after the included 1-year validity period (which requires a standard renewal).

5. Replacement Procedure & Claim Process

If your CAR CONNECT TAG exhibits a covered defect or becomes unreadable under normal use:

  1. Contact Support: Email our team at support@carconnecttag.com or message us on WhatsApp at +91 86969 06283.
  2. Provide Order Details: Share your Order ID, registered mobile number, vehicle registration number, and Tag serial ID.
  3. Submit Proof: Provide a clear high-resolution photograph or short video showing the damaged or unreadable Tag attached to the vehicle windshield.
  4. Verification & Troubleshooting: Our technical team will verify your claim within 24–48 business hours. Where replacement eligibility is confirmed, a replacement Tag will be dispatched.

6. Replacement Tag Activation & Linking

Upon dispatch of an approved replacement Tag, our support team will update your account records so that your existing digital service validity and masked calling configuration seamlessly transfer to the new Tag once activated.

7. Replacement Charges Outside Warranty

If your CAR CONNECT TAG is lost, physically torn, damaged due to windshield replacement, or damaged by external causes not covered under the limited manufacturing warranty, you may request a discounted Replacement Tag through customer support without needing to repurchase full validity.

8. Statutory Consumer Rights

Nothing in this Warranty Policy limits, excludes, or restricts any mandatory statutory consumer rights, guarantees, or remedies available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

9. Contact CAR CONNECT TAG Support

For all warranty inquiries, claims, or technical assistance: