GRIEVANCE REDRESSAL POLICY

1. Purpose

VYOM TECH INDIA is committed to providing customers with a reliable product experience and addressing customer complaints, concerns and service-related grievances in a fair and timely manner.

This Grievance Redressal Policy explains how customers can raise a grievance relating to CAR CONNECT TAG, its website, orders, activation, payments, delivery, privacy or customer support.

2. Who Can Raise a Grievance?

A grievance may be raised by a customer, user or other person who has a genuine concern relating to CAR CONNECT TAG or services provided by VYOM TECH INDIA.

3. What Can You Contact Us About?

You may contact us regarding matters including:

• Product-related concerns
• Order or payment issues
• Shipping and delivery
• Activation problems
• Tag-related technical issues
• Replacement or warranty matters
• Refund or cancellation concerns
• Privacy or data-related concerns
• Communication or service-related issues
• Website-related issues
• Any other genuine customer grievance

4. How to Raise a Grievance

Customers can raise a grievance by contacting:

CAR CONNECT TAG Support
Email: support@carconnecttag.com

Please include, where applicable:

• Full Name
• Registered Mobile Number
• Order Number
• Tag ID
• Vehicle Registration Number
• Date of purchase
• Description of the grievance
• Relevant photographs, screenshots or supporting documents

Providing complete information helps us investigate and resolve the matter efficiently.

5. Grievance Acknowledgement

We will make reasonable efforts to acknowledge a grievance after receiving the necessary information.

Where additional information is required, we may contact the customer for clarification or supporting documents.

6. Investigation & Resolution

Each grievance will be reviewed based on the information and records available to us.

Depending on the nature of the grievance, we may:

• Review the order or transaction details
• Verify activation records
• Check relevant service records
• Coordinate with courier or technology partners where required
• Request additional information from the customer
• Provide a resolution, clarification, replacement or other appropriate remedy, where applicable

The resolution will be subject to the applicable Terms & Conditions, Privacy Policy, Shipping Policy, Cancellation Policy, Return & Refund Policy, Replacement Policy and Warranty Policy.

7. Resolution Timeline

We aim to address customer grievances within a reasonable period depending on the nature and complexity of the issue.

Issues requiring investigation, third-party coordination, technical verification or documentation may require additional time.

8. Escalation

If a customer is not satisfied with the response provided by customer support, the customer may request escalation through the same support channel.

Email: support@carconnecttag.com

Please mention the previous complaint/reference details, if available.

9. Privacy & Confidentiality

Information provided while raising a grievance will be handled in accordance with our Privacy Policy.

Customers should not send passwords, OTPs, payment PINs or other highly sensitive authentication credentials while submitting a grievance.

10. Fraudulent or Misleading Complaints

VYOM TECH INDIA reserves the right to investigate complaints that appear fraudulent, misleading, abusive or submitted with false information.

This does not affect a customer's genuine right to raise a complaint or seek an applicable remedy.

11. Consumer Rights

Nothing in this Grievance Redressal Policy is intended to restrict or exclude any rights or remedies available to consumers under applicable law.

12. Policy Changes

VYOM TECH INDIA may update this Grievance Redressal Policy from time to time to reflect changes in its products, services, processes or applicable legal requirements.

The current version will be made available on the website.