SHIPPING POLICY

1. Order Processing

Once your order and payment are successfully received, we process your order for dispatch. Orders are generally processed within 1–3 business days, subject to product availability and verification. Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping & Delivery

CAR CONNECT TAG is shipped across India through our designated courier and logistics partners. The estimated delivery time will be displayed or communicated at the time of purchase and may vary depending on the delivery location, courier service and other circumstances. Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed. Any applicable shipping charges will be payable as shown on the order summary.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact information provided during purchase. You may use the tracking information to check the status of your shipment via our Track Order page.

5. Delivery Address

Please ensure that your name, mobile number and complete delivery address, including PIN code, are correct before placing your order. VYOM TECH INDIA is not responsible for delays or failed delivery caused by an incorrect, incomplete or inaccurate address or contact information provided by the customer.

6. Delivery Attempts

The courier partner may make multiple delivery attempts as per its applicable delivery process. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the customer refuses delivery or for other reasons attributable to the recipient, the shipment may be returned to us.

7. Returned / RTO Shipments

If an order is returned to VYOM TECH INDIA due to failed delivery, refusal, incorrect address or other delivery-related reasons, the customer may be contacted regarding the next steps. Any re-shipping may be subject to applicable shipping or handling charges.

8. Damaged Package at Delivery

If the outer package appears seriously damaged or tampered with at the time of delivery, please inspect the package carefully before accepting it, wherever possible. If the product inside is damaged, contact CAR CONNECT TAG Support as soon as possible with photographs/videos of the package and product.

9. Wrong or Missing Product

If you receive an incorrect product or any item is missing from your order, contact us as soon as possible after delivery. We may request photographs, order details and other information necessary to verify the issue.

10. Delivery Delays

Delivery may be delayed due to circumstances including courier/logistics delays, weather conditions, natural events, transportation disruptions, government restrictions, festive or peak-season demand, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control. We will make reasonable efforts to assist with delivery-related issues.

11. Cancellation Before Dispatch

An order cancellation request may be accepted before dispatch, subject to our Cancellation Policy. Once an order has been dispatched, cancellation may no longer be possible and the applicable Return/Refund Policy will apply.

12. Returns, Replacement & Refunds

Shipping and delivery are subject to our Terms & Conditions, Cancellation Policy, Return & Refund Policy, Replacement Policy and Warranty Policy. Activation of a CAR CONNECT TAG may affect its return/cancellation eligibility. However, nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

13. Activation After Delivery

For online orders, delivery of the Tag does not automatically activate the Tag. After receiving the product, the customer must complete the applicable activation process to digitally link the Tag to the vehicle. Please verify your details carefully before activation.

14. Contact & Support

CAR CONNECT TAG Support
Email: support@carconnecttag.com

VYOM TECH INDIA
Jaipur, Rajasthan, India