REFUND, CANCELLATION & RETURN POLICY

1. Order Cancellation

Customer may request cancellation of an order before the order is dispatched.

Once the order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return/replacement process.

2. Cancellation After Dispatch

If the order has already been dispatched, the customer should contact CAR CONNECT TAG Support.

Depending on the shipment status, the order may be cancelled where possible, or delivered and then handled under the applicable return/replacement process.

3. Return Eligibility

A customer may request a return or replacement where the product is:

• Damaged during delivery
• Defective or non-functional
• Incorrect product supplied
• Materially different from the product ordered
• Otherwise eligible for a remedy under the applicable policy or law

4. Activation & Change of Mind

Once CAR CONNECT TAG has been activated and digitally linked to a vehicle, it cannot ordinarily be returned or cancelled solely because of change of mind, personal preference, no longer wanting the product, change in vehicle preference or failure to use the product.

This restriction does not affect any mandatory consumer rights or remedies available under applicable law for defective, damaged, incorrect or materially non-conforming products.

5. Before Activation

For an online purchase, receiving the Tag does not automatically activate it.

The customer should inspect the product and verify the relevant details before activation.

Once the customer completes activation and the Tag is digitally linked to the vehicle, the activation-related return restriction described above applies, subject to applicable law.

6. Damaged Product

If the product arrives damaged, the customer should contact CAR CONNECT TAG Support as soon as reasonably possible and provide photographs or other evidence of the damage.

The company may verify the condition before approving a replacement or other applicable remedy.

7. Incorrect Product

If a customer receives an incorrect product, the customer should contact Support with the order details and photographs of the received product.

After verification, the company may arrange an appropriate replacement or other remedy, subject to applicable policy and law.

8. Defective or Non-Functional Product

If the Tag is defective, unreadable or does not function as intended, the customer should contact Support.

The company may troubleshoot the issue first and, where applicable, provide repair, replacement or another appropriate remedy according to the applicable Warranty/Replacement Policy.

9. Refund

Where a refund is approved, the refund will generally be processed to the original payment method used for the transaction, subject to the payment provider's processing procedures.

The actual time taken for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider or payment gateway.

10. Shipping Charges

Shipping charges, if separately applicable, may be treated according to the nature of the cancellation, return or replacement and applicable law.

Where a product is found to be defective, damaged, incorrect or materially non-conforming, the company will handle applicable shipping/refund remedies in accordance with the applicable policy and law.

11. Failed Delivery / RTO

If an order is returned to the company because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery or other customer-related delivery issues, the customer may be contacted regarding re-dispatch.

Any applicable re-shipping charges may be communicated before re-dispatch.

12. Duplicate Orders

If a customer accidentally places multiple orders, the customer should contact Support immediately.

Orders that have not been dispatched may be cancelled where possible. Orders already dispatched will be handled according to the applicable cancellation/return process.

13. Promotional Orders

Products purchased under promotional offers, discounts or special campaigns may be subject to additional terms communicated at the time of purchase.

Such terms will not restrict mandatory consumer rights available under applicable law.

14. Customer Responsibility

Customers are responsible for:

• Providing the correct name, mobile number and delivery address
• Checking the product before activation
• Entering accurate vehicle information during activation
• Keeping the Tag safe after delivery
• Following installation and activation instructions

15. How to Request Cancellation, Return or Refund

Contact:
CAR CONNECT TAG Support
Email: support@carconnecttag.com

Please provide, where applicable:

• Customer name
• Registered mobile number
• Order number
• Tag ID
• Date of purchase
• Reason for cancellation/return/refund
• Photographs, videos or supporting documents

16. Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any mandatory consumer rights, remedies or protections available under applicable law.

17. Contact

VYOM TECH INDIA
CAR CONNECT TAG Support
Email: support@carconnecttag.com
Website: carconnecttag.com

C-50, Lower Ground Floor, Sankalp Tower, Plot No. 8, Near Queens Road Turn, Khatipura Road, Jaipur, Rajasthan